利用規約

1 - DefinitionsIn
these General Terms and Conditions, the following terms shall have the following meanings:
Revocation period: the period during which the consumer can exercise his or her right of revocation.Consumer
: a natural person who is not acting in the performance of his or her profession and who concludes a distance contract with a trader.Day
: a calendar day.Periodic
transaction: a distance contract for a series of goods and/or services, the delivery and/or purchase obligations of which are dispersed over time.Durable
data carrier: any medium on which the consumer or trader can store information addressed to them in a form that is reproducible, unalterable and available for future reference.Right
of revocation: the consumer's ability to withdraw from a distance contract within the revocation period.Trader
: a natural or legal person who offers goods and/or services to the consumer through distance selling.Distance
contract: a contract in which only remote communication means are used until the conclusion of the contract in a system organized by a trader for the distance sale of goods and/or services.Telecommunication
means: means that can be used to conclude a contract without the consumer and trader having to be present at the same place at the same time.General
Terms and Conditions: the trader's current General Terms and Conditions.Article
2 - Identity of the traderThe
trader's information will be provided on request.
Article 3 - Scope of Application
These General Terms and Conditions apply to all offers from the trader and to all distance contracts and orders concluded between the trader and the consumer.
The text of these General Terms and Conditions shall be provided to the consumer prior to the conclusion of the distance contract. If this is not reasonably possible prior to the conclusion of the distance contract, the text of
these General Terms and Conditions shall be indicated as being available for inspection at the trader's place of business and shall be sent to the consumer promptly upon request, free of charge. Contrary to the provisions of the preceding paragraph, if the distance contract is concluded electronically, the text of these General Terms and Conditions may be provided electronically so that the consumer can easily store them on a durable medium. If this is not reasonably possible, the text of these General Terms and Conditions shall be indicated as being available for inspection electronically and shall be clearly stated as being sent to the consumer upon request, free of charge, electronically or by other means.
If specific product or service terms apply in addition to these General Terms and Conditions, the provisions of paragraphs 2 and 3 shall apply mutatis mutandis. In the event of a conflict between the General Terms and Conditions, the consumer may always refer to the applicable provision most favorable to him/her.
If any provision of these General Terms and Conditions becomes invalid or void in whole or in part, the remainder of the contract and these General Terms and Conditions shall remain in effect, and such provision shall be immediately replaced by mutual agreement with a provision that comes as close as possible to the intent of the original provision.
Any situation not provided for in these General Terms and Conditions shall be interpreted "according to its intent."
Any ambiguity regarding the interpretation or content of any provision of these General Terms and Conditions shall be interpreted "according to its intent."
Article 4 - Proposal
. If a proposal is subject to a validity period or condition, this must be expressly stated in the proposal.
Proposals are not binding. The business operator has the right to change or modify the proposal.
The proposal contains a complete and accurate description of the products and/or services offered. The description is detailed enough for the consumer to properly evaluate the proposal. If the business operator uses images, they faithfully represent the products and/or services offered. Obvious errors in the proposal are not binding on the business operator.
All images, specifications, and proposal data are for reference only and do not constitute grounds for compensation or termination of the contract.
Product images faithfully represent the products offered. The business operator cannot guarantee that the displayed colors will exactly match the actual colors of the products.
Each offer contains information clarifying the consumer's rights and obligations upon acceptance. In particular:
Prices exclude customs clearance costs and VAT at import. These additional costs are the customer's responsibility and risk. The postal and/or courier service applies special postal and courier service regulations for imports. These regulations apply when goods are imported into the EU destination country (as in this case). The postal and/or courier service will charge the recipient of the goods the following costs: shipping costs, if applicable; the method of conclusion of the contract and the measures required;
whether the right of withdrawal applies; payment, delivery
and performance terms; the period for acceptance of the offer or the period for which the contractor guarantees the price; the amount of telecommunications charges, if these are calculated on a basis other than the basic tariff for the means of communication; whether the contract is kept
after conclusion and, if so, how the consumer can view it; how to review and, if necessary, amend the information provided by the consumer before conclusion of the contract; possible languages ​​for concluding contracts other than English; the code of conduct the provider adheres to and how the consumer can view it electronically; the minimum contract period, if the contract is a fixed-term contract. Optional: available sizes, colors and types of material. Article 5 - Contracts Without prejudice to paragraph 4, a contract is formed when the consumer accepts the offer and complies with the conditions set out therein. If the consumer accepts the offer electronically, the business must immediately confirm receipt of the acceptance electronically. The consumer may withdraw from the contract until the business confirms receipt of the acceptance. If the contract is concluded electronically, the business must take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure internet environment. If the consumer can pay electronically, the business must take appropriate security measures. Within the scope of the law, the business may obtain information on the consumer's ability to fulfill payment obligations and on all facts and factors relevant to the responsible conclusion of a distance contract. If, based on this assessment, there are reasonable grounds for the business not to conclude the contract, the business has the right to reject the order or request or to impose specific conditions on its fulfillment, and must clearly state the reasons for doing so.














Along with the goods or services, the business shall provide the consumer with the following information, either in writing or on a durable medium that the consumer can retain in an accessible manner: the
business's office contact details where the consumer can lodge a complaint;
the conditions and means by which the consumer can exercise his or her right of withdrawal, or, if applicable, information clearly indicating that the right of withdrawal is waived;
information about existing warranties and after-sales service;
the information specified in Article 4, Paragraph 3 of these Terms and Conditions (unless already provided by the business prior to the conclusion of the contract);
and the conditions for termination of the contract if the contract period exceeds one year or in the case of an indefinite-term contract.
For fixed-term contracts, the provisions of the preceding paragraph apply only to the first delivery.
Each contract is subject to sufficient stock of the relevant product.
Article 6 - Right of Withdrawal
: When purchasing a product, the consumer has the right to withdraw from the contract within 14 days without giving any reason. This cooling-off period begins the day after the product is received by the consumer or a representative designated by the consumer and notified to the business.
During the cooling-off period, the consumer must handle the product and its packaging with care. They may only open or use the product to the extent necessary to determine whether or not they wish to keep it. To exercise the right of withdrawal, the consumer must return the product to the business, along with all accessories, in its original condition and packaging, as far as possible, following reasonable and clear instructions provided by the business.
If the consumer wishes to exercise the right of withdrawal, he or she must notify the business within 14 days of receiving the product. Notification must be in writing or by email. After notifying the business of the right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof of timely return of the product by presenting proof of receipt of the postal delivery.
If the consumer does not express his or her intention to exercise the right of withdrawal or return the product to the business within the period specified in paragraphs 2 and 3, the purchase will be deemed to have been concluded.
Article 7 - Costs of Withdrawal:
If the consumer exercises the right of withdrawal, the consumer must bear the cost of returning the product.
If the consumer has paid for the product, the business will promptly refund the payment within 14 days of cancellation, provided that the business has already received the product or can provide complete proof of return.
Article 8 - Exclusion of the Right of Withdrawal.
A business may exclude the consumer's right of withdrawal for the products specified in paragraphs 2 and 3. The exclusion of the right of withdrawal is only permitted for the products specified in paragraphs 1 and 2. The exclusion of the right of withdrawal is only effective if the business clearly indicates this at least sufficiently early before the conclusion of the contract.
The exclusion of the right of withdrawal applies only to the following products:
· Products manufactured by the seller according to the consumer's specifications; · Products
with a clearly personalized nature; · Products
that are impossible to return due to their nature; ·
Products that deteriorate or change significantly over time
; · Products whose prices are subject to financial market fluctuations beyond the seller's control; ·
Individual newspapers and magazines;
· Audio and video recordings and computer programs opened by the consumer; ·
Hygiene products opened by the consumer.
The exclusion of the right of withdrawal is only applicable to the following services: ·
Services related to accommodation, transportation, food and beverages, and leisure activities that must be provided on a specific date or period; · Gambling and lotteries,
if the provision of the service began with the consumer's express consent before the expiration of the withdrawal period . Right of Withdrawal: If you wish to return the product, we may charge a restocking fee. A restocking fee of 15% of the purchase price may be deducted from the refund or charged separately to the customer. We encourage customers to contact us in advance to arrange for returns and any concerns. We reserve the right to refuse or delay returns if the returned product is damaged, used, or not in its original packaging. Article 9 - During the quoted price period, the price of the offered products and/or services will not be increased, except for price changes resulting from changes in the consumption tax rate. Notwithstanding the preceding paragraph, businesses may offer variable prices for products and services whose prices fluctuate due to fluctuations in financial markets and over which the business has no control. This volatility and the fact that the stated price is a target price will be clearly stated at the time of offering. Price changes within three months after the conclusion of the contract are permitted only if required by legal or regulatory provisions. Price changes after three months after the conclusion of the contract are permitted only if set by the business and if one of the following applies: if required by legal or regulatory provisions; or if the consumer has a right of termination on the effective date of the price change. The place of delivery, under Section 5(1) of the VAT Act 1968, refers to the country where transportation begins. In this case, delivery occurs outside the EU. Therefore, the postal or courier service charges the customer import VAT or handling fees. Therefore, the supplier does not charge VAT. All prices are subject to typographical errors. The supplier assumes no responsibility for the consequences of typographical or typesetting errors. In the event of a typographical or typesetting error, the supplier is not obliged to deliver the product at the incorrect price. Article 10 - Conformity and Warranty: The contractor warrants that the products and/or services conform to the contract, the specifications set out in the quotation, reasonable robustness and/or usability requirements, and any legal provisions and/or government regulations applicable at the time of the contract. If agreed, the contractor also warrants that the products are suitable for uses other than normal use. The warranties of the business, manufacturer, or importer do not affect the legal rights and claims the consumer may assert against the business under the contract. Defective or incorrectly delivered products must be reported to the business in writing within 14 days of delivery. Products must be returned in new condition and in their original packaging.
















The Business's warranty period is equivalent to that of the manufacturer. However, the Business assumes no responsibility for the final suitability of the product for the Consumer's individual purpose or for providing advice regarding the use and application of the product.
The warranty does not apply if
the Consumer repairs or adjusts the delivered product themselves or has a third party repair or adjust it;
if the delivered product has been subjected to abnormal conditions or negligent handling contrary to the Business's instructions and/or if the packaging has been tampered with
; or if the defect results (in whole or in part) from government regulations regarding the nature or quality of the materials used .
Article 11 - Delivery and Fulfillment
The Business shall exercise the utmost care when accepting and fulfilling product orders.
Delivery shall be to the address provided by the Consumer to the Business.
Without prejudice to Article 4 of these General Terms and Conditions, the Business shall fulfill accepted orders as promptly as possible, but within a maximum of 30 days, unless the Consumer agrees to a longer delivery period. If delivery is delayed or if the order cannot be fulfilled or can only be fulfilled in part, the consumer will be notified of this within 30 days of placing the order. In this case, the consumer has the right to terminate the contract free of charge and without any right to compensation.
In the event of termination under the preceding paragraph, the business will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days of termination.
If delivery of the ordered product proves impossible, the business undertakes to deliver a replacement product. The delivery of a replacement product will be clearly and understandably indicated at the latest at the time of delivery. The right to terminate the contract for a replacement product cannot be excluded. The business will bear the cost of return shipping.
Until the product is delivered to the consumer or to a representative designated in advance and notified to the business, the business bears the risk of damage and/or loss of the product, unless expressly agreed otherwise.
Article 12 - Contract Term: Duration, Termination and Extension
.
Consumers may terminate an indefinite-term contract for the periodic supply of products (including electricity) or the provision of services at any time with a maximum notice period of one month, in accordance with the agreed termination rules.
Consumer's right of termination: Termination of fixed-term supply contracts (for the provision of products or services, including electricity): Consumer's right of termination: Termination of fixed-term supply contracts (for the provision of products or services, including electricity): Consumer's right of termination: Termination of fixed-term supply contracts (for the provision of products or services, including electricity): The contract
may be terminated at any time and is not bound by a specific date or period; it
may be terminated in a manner at least equivalent to that given when the contract was concluded
; it may be terminated with a notice period equal to that set by the business operator.
Renewal:
Fixed-term contracts concluded for the supply of goods (including electricity) or services on a regular basis may not be extended or renewed implicitly.
Notwithstanding the provisions of the preceding paragraph, a fixed-term contract for the supply of weekly newspapers and magazines on a regular basis may be implicitly renewed for a maximum period of three months, provided that the consumer may terminate the renewal contract before the expiration of the renewal period with a maximum notice period of one month.
Fixed-term contracts for the supply of regular goods or services may be implicitly renewed indefinitely, provided that the consumer may terminate the contract at any time with a maximum notice period of one month. However, if the contract relates to the periodic (but not monthly) supply of newspapers, newsletters, or magazines, the contract may be terminated with a notice period of up to three months.
If a contract for the periodic supply of newspapers, newsletters, or magazines is based on a trial period (trial or introductory period), there is no implied continuation and the contract automatically terminates at the end of the trial or introductory period. If
the contract duration
exceeds one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless termination before the end of the agreed period is permitted in accordance with the principles of reasonableness and fairness.
Article 13 - Payment:
Unless otherwise agreed, all amounts due by the consumer must be paid within seven business days of the commencement of the cooling-off period set out in Article 6, paragraph 1. In the case of a service supply contract, this period begins upon the consumer's receipt of the contract confirmation.
The consumer is obliged to immediately notify the business operator of any inaccuracies in the payment data provided or entered.
If the consumer defaults on payment, the business has the right to charge the consumer reasonable expenses, subject to legal limitations and notified in advance.
Article 14 - Complaints
. Complaints regarding the performance of the contract must be submitted to the business within seven days of the consumer's discovery of the defect and must be fully and clearly described.
The business will respond to complaints submitted to the business within 14 days of receipt. If the complaint takes longer than expected to be processed, the business will acknowledge receipt and notify the consumer within 14 days of the expected time for a detailed response.
If a mutually agreed-upon resolution is not possible, a dispute will arise and be subject to the dispute resolution procedure.
A complaint does not suspend the business's obligations unless otherwise instructed in writing by the business.
If the business considers the complaint justified, it will, at its discretion, replace or repair the delivered product free of charge.
Article 15 - Disputes
本一般取引条件が適用される事業者と消費者間の契約は、消費者が国外に居住する場合であっても、シンガポール法のみに準拠する。